The Housekeeping Room Attendant is responsible for maintaining the cleanliness, orderliness, and appearance of guest rooms and public areas within the hotel. The Room Attendant ensures that all rooms are clean, stocked with necessary supplies, and ready for guests upon arrival.

Key Responsibilities

1. Cleaning and Maintenance

o   Clean and service assigned guest rooms in a timely and thorough manner, following hotel standards and guidelines.

o   Make beds, change linens, vacuum/sweep/mop floors, dust, and polish furniture.

o   Clean and sanitize bathrooms, replenish towels, and other bathroom supplies.

o   Empty trash bins and ensure rooms are free of any debris.

o   Inspect rooms for maintenance issues and report any necessary repairs

2. Stocking and Supplies:

o   Replenish guest room amenities such as soap, shampoo, lotion, towels, and other necessary items.

o   Ensure that housekeeping carts are fully stocked and organized at the start and end of each shift.

o   Monitor and control the use of cleaning supplies to prevent waste.

3. Guest Interaction:

o   Respond to guest requests for additional amenities or services in a courteous and prompt manner.

o   Report any lost and found items to the housekeeping supervisor immediately.

o   Maintain a friendly and professional demeanor when interacting with guests.

4. Safety and Security:

o   Follow all safety procedures and guidelines, including proper handling of cleaning chemicals.

o   Ensure that guest room doors are securely locked after cleaning.

o   Report any suspicious activity or security concerns to hotel management.

5. General Duties:

o   Assist with cleaning of public areas as needed.

o   Work closely with other team members to ensure smooth and efficient operations.

o   Adhere to the hotel's standards for cleanliness, guest service, and operational efficiency.

Other duties as assigned to meet the needs of the property.

Qualifications:

·       High school diploma or equivalent.

·       Previous housekeeping experience in a hotel or similar environment is preferred.

·       Ability to work independently and efficiently in a fast-paced environment.

·       Strong attention to detail and a commitment to high standards of cleanliness.

·       Good communication skills and a customer service-oriented attitude.

·       Ability to lift and move heavy objects (up to 50 lbs) and stand for extended periods.

Working Conditions:

·       Flexible working hours, including weekends and holidays.

·       Physical stamina is required for lifting, bending, and long periods of standing.

Benefits:

·       Competitive salary and potential for tips.

·       Employee discounts on hotel stays.

·       Opportunities for career growth within the hotel.

The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.

Crossroads Hospitality, LLC is an Equal Opportunity/Affirmative Action Employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply.

Key Responsibilities

1. Guest Service
• Welcome guests upon arrival, ensuring a warm and friendly reception.
• Perform check-in and check-out procedures accurately, efficiently, and in accordance with hotel policies.
• Assist guests with reservations, room assignments, and any special requests to ensure a pleasant stay.
• Provide guests with information about hotel amenities, services, and local attractions, offering recommendations as needed.
• Address and resolve guest concerns or complaints promptly, escalating issues to the Front Desk Manager when necessary.
2. Front Desk Operations
• Process guest payments, including cash, credit cards, and room charges, ensuring all transactions are handled securely and accurately.
• Answer and direct incoming calls, taking reservations and handling guest inquiries with professionalism.
• Manage room keys, ensuring they are issued, tracked, and returned securely.
• Coordinate with housekeeping and maintenance departments to ensure rooms are clean, ready for occupancy, and that any guest requests are fulfilled.
3. Administrative Tasks
• Maintain accurate records of guest information, reservations, and billing details in the property management system (PMS).
• Balance and reconcile daily transactions, ensuring accuracy in cash handling and credit card processing.
• Prepare and distribute guest folios at check-out, ensuring all charges are accurate and accounted for.
• Assist in maintaining the cleanliness and organization of the front desk area, including stocking supplies and managing inventory.
4. Collaboration and Communication
• Work closely with other departments, such as housekeeping and food and beverage, to ensure seamless service and guest satisfaction.
• Communicate effectively with the Front Desk Manager and other team members regarding guest needs, special requests, and any operational issues.
• Participate in team meetings and training sessions to stay updated on hotel policies, procedures, and promotions.
• Support the front desk team during busy periods or when additional help is needed.
5. Security and Safety
• Follow all security procedures, including verifying guest identities and maintaining key control.
• Report any suspicious activities, safety hazards, or maintenance issues to hotel management immediately.
• Ensure that guest privacy and confidentiality are maintained at all times.

Other duties as assigned to meet the needs of the property.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a front desk, customer service, or hospitality role is preferred.
• Strong communication and interpersonal skills, with a focus on guest service.
• Proficiency in front desk software systems, including property management systems (PMS).
• Ability to work independently and handle multiple tasks efficiently in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Physical ability to stand for extended periods and handle guest luggage if necessary.

Working Conditions:

• Flexible working hours, including weekends and holidays.
• May require working in shifts, including evenings and overnight.
• Physical stamina is required for long periods of standing and interacting with guests.

Benefits:

• Competitive salary.
• Employee discounts on hotel stays.
• Opportunities for career advancement within the hotel.

The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.

                                  Crossroads Hospitality, LLC is an Equal Opportunity/Affirmative Action Employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply

Key Responsibilities

1.      Operational Leadership

o     Assist the General Manager in managing the overall operations of the hotel, including front office, housekeeping, maintenance, food and beverage, and sales.

o   Ensure that all hotel departments operate efficiently and in accordance with established standards and procedures.

o   Monitor daily operations to ensure consistency in service quality and guest satisfaction.

o   Serve as the acting General Manager in the absence of the GM, making critical decisions and resolving issues as they arise.

2.      Staff Management and Development

o   Supervise department heads and staff, providing leadership, guidance, and support to ensure a motivated and productive team.

o   Assist in recruiting, hiring, training, and evaluating staff to ensure high performance and adherence to hotel standards.

o   Conduct regular meetings with department heads to review performance, address challenges, and discuss operational improvements.

o   Promote a positive work environment that encourages teamwork, collaboration, and continuous learning.

3.      Guest Experience Management

o   Oversee guest services to ensure a superior guest experience from check-in to check-out, addressing and resolving any guest concerns or complaints.

o   Monitor guest feedback through surveys, reviews, and direct interactions, using insights to drive improvements in service delivery.

o   Ensure that all guest requests and special needs are met promptly and courteously, enhancing overall guest satisfaction.

4.      Financial and Budgetary Management

o   Assist in the development and management of the hotel’s budget, ensuring financial goals are met or exceeded.

o   Monitor departmental expenses, labor costs, and revenue generation to ensure profitability and cost-effectiveness.

o   Review financial reports, including daily revenue reports and monthly financial statements, to track performance and identify areas for improvement.

o   Collaborate with the General Manager to implement strategies for increasing revenue, optimizing operational costs, and maximizing profitability. 

5.      Quality Control and Compliance

o   Ensure that all hotel operations comply with local, state, and federal regulations, including health and safety standards.

o   Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain high standards of cleanliness, safety, and operational efficiency.

o   Implement and oversee quality control measures, ensuring consistency in service and operations across all departments.

o   Develop and enforce standard operating procedures (SOPs) for all departments, ensuring compliance and operational excellence.

6.      Strategic Planning and Collaboration

o   Work closely with the General Manager to develop and execute the hotel’s strategic goals and initiatives.

o   Collaborate with sales and marketing teams to drive business growth, increase occupancy, and enhance the hotel’s reputation.

o   Participate in management meetings, contributing insights and recommendations to improve overall hotel performance.

o   Foster strong relationships with guests, vendors, and the local community to promote the hotel and drive business.

Other duties as assigned to meet the needs of the property. 

Qualifications:

• Bachelor’s degree in hospitality management, business administration, or a related field; equivalent experience may be considered.
• Proven experience in hotel management or a similar leadership role, with a strong background in operations, guest services, and financial management.
• Strong leadership and team management skills, with a focus on staff development and guest satisfaction.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in hotel management software and financial reporting systems. 

Working Conditions:

• Flexible working hours, including weekends and holidays.
• May require on-call availability for emergencies or special events.
• Physical stamina required for long periods of standing, walking, and interacting with guests and staff. 

Benefits:

• Competitive salary.
• Employee discounts on hotel stays.
• Health and wellness benefits.
• Opportunities for career advancement within the hotel. 

The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.

Crossroads Hospitality, LLC is an Equal Opportunity/Affirmative Action Employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply.